Data Deletion Instructions
Clear, transparent instructions for revoking Meta permissions and requesting complete data erasure.
- You can revoke APHEQ's Meta Business integration access at any time directly through Facebook Business Settings.
- You can request complete deletion of technical credentials and operational logs via email to admin@apheq.my.id.
- Data removal requests are processed promptly in accordance with established operational procedures.
“We believe transparency should be as carefully designed as the products we build. These documents explain how APHEQ works, how we handle information, and what you can expect when working with us.”
APHEQ1. Method 1: Meta Business Integration Removal
Business clients who connected their WhatsApp Business Account (WABA) or Meta assets to APHEQ integrations can revoke app permissions at any time through their Facebook account settings:
- Log in to the Facebook account associated with your Business Manager.
- Navigate to Settings & Privacy > Settings > Business Integrations.
- Locate the APHEQ integration entry in the list.
- Click Remove to revoke all access permissions.
Future Implementation Note: Future platform updates of APHEQ will support Meta's automated data deletion callback endpoint. Currently, revoking permissions via Meta Settings immediately invalidates all active tokens, and full backend database cleanup is completed upon request via Method 2.
Meta App Dashboard Configuration URL: The exact Data Deletion Callback URL for Meta App Review (configured under App Dashboard > Basic Settings > Data Deletion Callback URL) is: https://apheq.my.id/data-deletion
2. Method 2: Manual Data Deletion Request via Email
To request permanent deletion of configuration credentials, WABA identifiers, or account records stored by APHEQ, please submit a written deletion request via email.
Required Email Information:
- Recipient Email: admin@apheq.my.id
- Subject Line: Data Deletion Request - [Your Business Name]
- Body Details: Your full name, registered business name, WABA ID or Phone Number ID associated with the service, and a formal request for data erasure.
3. Processing Timeframe & Confirmation
Upon receiving a valid deletion request, APHEQ's technical team will verify ownership and process the erasure request within the timeframe communicated to the requester and in accordance with applicable operational procedures, generally no later than 30 business days unless otherwise required by law or contractual obligations.
Once data erasure is complete, a written deletion confirmation notice will be issued to the requester's email address.
4. Metode 1: Pencabutan Integrasi Bisnis Meta
Klien dapat mencabut izin integrasi APHEQ kapan saja melalui Pengaturan Integrasi Bisnis Facebook:
- Buka akun Facebook yang terhubung dengan Meta Business Manager Anda.
- Pilih Pengaturan & Privasi > Pengaturan > Integrasi Bisnis.
- Cari integrasi APHEQ lalu klik Hapus.
5. Metode 2: Permohonan Penghapusan Data Manual via Email
Untuk mengajukan penghapusan permanen atas kredensial dan identitas sistem yang disimpan APHEQ, silakan kirimkan email ke admin@apheq.my.id dengan menyertakan nama bisnis dan WABA ID Anda.
Submit a Data Deletion Request
Ready to request data removal or need assistance? Click below to copy our support email or launch your email client directly.