Privacy Policy
How APHEQ processes, protects, and handles business information as a Technology Partner.
- We collect only the information necessary to provide and operate our technical services.
- We act as a Data Processor for our business clients and never sell your data.
- You remain the exclusive owner of your business information and end-user communications.
“We believe transparency should be as carefully designed as the products we build. These documents explain how APHEQ works, how we handle information, and what you can expect when working with us.”
APHEQ1. Overview & Role
APHEQ operates as a Technology Partner providing web development, digital presence, and workflow automation services for business enterprises.
In relation to data processed through client integrations—including WhatsApp Business Account management and automated messaging—APHEQ acts as a Data Processor. Our clients remain the Data Controllers of their business communications.
2. Information We Collect
To establish and maintain technical integrations, APHEQ collects necessary operational identifiers and technical credentials, including:
- Business Identifiers: Business Portfolio ID, WhatsApp Business Account ID (WABA ID), and Phone Number ID.
- Authentication Tokens: Access tokens and API keys required to execute authorized client workflows.
- Configuration Data: System settings, routing rules, template parameters, and operational logs enabled for diagnostics.
- Client Contact Details: Name, business email address, and communication preferences of authorized client representatives.
3. Meta Platform Permissions
Our integration services utilize specific Meta Graph API permissions to execute authorized business workflows on behalf of our clients:
whatsapp_business_management: Used exclusively to manage WABA configurations, update message templates, and monitor account status as requested by the client.
whatsapp_business_messaging: Used exclusively to send automated customer responses, transactional notifications, and service updates configured by the client.
APHEQ does not use these permissions to inspect, store, or profile messaging activity outside the scope of the client's explicit integration setup.
4. How We Use Information
Information collected is strictly applied to fulfill technical operations and maintain client infrastructure:
- Executing automated workflow triggers between messaging platforms, web services, and internal business tools.
- Monitoring system health, resolving error logs, and maintaining uptime performance.
- Communicating critical service updates, billing summaries, and technical maintenance alerts.
5. Third-Party AI Model Providers & Advertising Restrictions
Where configured as part of a client's specific automation workflow, messaging payloads may be processed by third-party AI model providers selected as part of the client's technical architecture.
Data passed to third-party providers is limited to the text payload necessary to generate responses. APHEQ requires third-party providers to process data securely and in accordance with strict API data protection agreements.
Data Non-Sale & Advertising Guarantee: We do not use collected data for advertising purposes and we do not sell data to third parties.
6. Data Retention Policy
APHEQ does not maintain permanent archives of transient messaging payloads unless explicitly required by the operational configuration agreed upon with the client.
Technical credentials and configuration parameters are retained for the duration of the active service contract and purged following contract termination or written request.
7. Data Subject Rights & Deletion
Clients and end-users may request access, correction, or deletion of their stored account data at any time.
For detailed step-by-step instructions on requesting complete data removal, please consult our dedicated Data Deletion Instructions page.
8. Ikhtisar & Peran
APHEQ beroperasi sebagai Mitra Teknologi yang menyediakan layanan pengembangan presensi digital, otomatisasi alur kerja, dan sistem terintegrasi bagi perusahaan.
Dalam hubungannya dengan data yang diproses melalui integrasi klien—termasuk pengelolaan Akun WhatsApp Business dan otomatisasi pesan—APHEQ bertindak sebagai Pemroses Data (Data Processor). Klien kami tetap memegang kendali penuh sebagai Pengendali Data (Data Controller).
9. Izin Platform Meta
Layanan integrasi kami menggunakan izin Meta Graph API spesifik untuk menjalankan alur kerja atas persetujuan klien:
- whatsapp_business_management: Digunakan khusus untuk mengelola konfigurasi WABA, memperbarui template pesan, dan memantau status akun sesuai permintaan klien.
- whatsapp_business_messaging: Digunakan khusus untuk mengirimkan balasan pelanggan otomatis dan notifikasi transaksi yang dikonfigurasi oleh klien.
10. Kebijakan Retensi Data & Jaminan Privasi
Data teknis dan konfigurasi disimpan selama kontrak layanan aktif. APHEQ tidak menyimpan arsip pesan permanen di luar kebutuhan operasional yang disepakati bersama klien.
Jaminan Non-Iklan & Non-Penjualan Data: Kami tidak menggunakan data yang dikumpulkan untuk keperluan periklanan dan kami tidak menjual data kepada pihak ketiga.
Questions or Data Requests?
If you have questions regarding this Privacy Policy or wish to submit a data request, please contact our technical team.