Terms of Service
Clear, conservative terms governing technical collaboration and system development with APHEQ.
- APHEQ provides custom technical development services tailored to client specifications.
- Clients are responsible for complying with Meta's WhatsApp Business Policies and maintaining valid business credentials.
- All system development is conducted transparently with pre-agreed operational scope.
“We believe transparency should be as carefully designed as the products we build. These documents explain how APHEQ works, how we handle information, and what you can expect when working with us.”
APHEQ1. Scope of Services
APHEQ provides specialized technology partner services, including landing page engineering, web application development, AI chatbot automation, and custom workflow integration.
Future service expansions may encompass internal business dashboards, ERP systems, CRM integrations, mobile applications, and specialized digital transformation tools as agreed upon in writing with the client.
2. Client Responsibilities
Clients engaging APHEQ's technical services agree to maintain accurate business credentials and secure access tokens provided for integration setup.
Clients are solely responsible for the legality, accuracy, and appropriateness of all content, templates, and messaging distributed through systems engineered by APHEQ.
3. WhatsApp Business Policy Compliance
Where services involve WhatsApp Business API integrations, clients explicitly agree to adhere strictly to Meta's WhatsApp Business Policy, Commerce Policy, and message template guidelines.
APHEQ does not permit or support spamming, unauthorized bulk marketing, or non-compliant messaging practices. Violation of Meta policies may result in immediate suspension of integration services.
4. Payments & Billing Terms
Development fees, maintenance subscriptions, and infrastructure allocation costs are defined explicitly in project agreements or statements of work signed prior to project commencement.
Third-party API consumption charges (e.g., messaging utility fees or cloud infrastructure billing) remain the direct responsibility of the client unless explicitly bundled.
5. Third-Party Infrastructure & Services
APHEQ integrates third-party model providers, cloud hosts, and API gateways selected as part of the client's automation architecture. APHEQ is not liable for service outages caused by upstream third-party service providers.
6. Service Availability & Maintenance
While APHEQ strives to maintain continuous operational stability, scheduled system updates or emergency technical interventions may occasionally cause temporary downtime.
7. Limitation of Liability
To the maximum extent permitted by applicable law, APHEQ shall not be liable for indirect, incidental, or consequential damages arising from service interruptions or third-party platform changes.
8. Cakupan Layanan
APHEQ menyediakan layanan mitra teknologi mencakup pembuatan landing page, website profesional, otomatisasi chatbot AI, dan integrasi alur kerja usaha.
9. Kepatuhan Kebijakan WhatsApp
Klien wajib mematuhi seluruh Kebijakan Bisnis WhatsApp & Kebijakan Perdagangan dari Meta. APHEQ tidak mendukung praktik pengiriman pesan masal yang tidak sah (spam).
Questions Regarding Terms?
If you have questions about these Terms of Service or project agreements, please contact our team.